Tilt leads the industry when it comes to quality and machining tolerances. There are many systems put into place to ensure only quality products leave the manufacturing facility. However, if any issues arise, Tilt will always stand behind the products riders buy and rider hard.
All Tilt products are warrantied from defects in material and workmanship for 120 days from the date of purchase. This warranty is for the original purchaser and is non-transferable.
Wheels come with a 120 day warranty against de-hubbing. Urethane must be cleanly separated from the metal hub with no urethane residue on the metal hub. This clean separation defines chunking and de-hubbing as opposed to normal failures due to harsh riding conditions.
The following is not covered under warranty:
- Stripped thread holds, stripped or broken bolts, and bent or broken washers.
- Damage caused by improper adjustment or normal wear and tear.
The following will void the warranty:
- Product modification.
- Stripping, sanding, or in any way removing the anodized surface.
- Removing aluminum material.
- Purposeful damage of product
- Failure to provide proof of purchase
If an item has been warrantied by Tilt, the warranty replacement cannot be submitted for a warranty claim.
Tilt reserves the right to refuse a warranty claim. If a product is believed to be damaged outside of the conditions listed above, a replacement product may be offered at a reduced cost. Tilt reserves the right to exchange a damaged product with an alternate model and color.
Any product sent in for a warranty claim must be shipped at the customer’s expense.