Phoenix Pro Scooters are designed for freestyle scootering.
Scootering is an extreme sport and riders are constantly trying to develop their skill level which is great for the progression of the sport. Unfortunately due to this the products will get damaged due to normal use, crashes or bails from tricks in skate parks and on the street as new and more advanced tricks are learned and practiced.
It is also the reason why we have different scooters offering different specifications for different intended uses be it beginner, intermediate or advanced, these can be seen in our catalog.
At Phoenix Pro Scooters we are proud of our products and provide a warranty against manufacturer’s defects for up to 90 days from the point of purchase and for the original owner only.
It does not cover wheel or headset bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or damage of parts that are a result of any normal use.
In the event of a warranty request we ask that you contact Phoenix Pro Scooter's North American distributor Turnstyle Brands at firstname.lastname@example.org with details of the defect. They will work with you to determine the best solution possible, providing replacement parts if necessary – they will not offer any cash refunds.
To qualify under warranty, you must be the original owner, provide proof of purchase (email receipt is fine) and provide a photo of the damaged part and an image of your complete scooter. In addition to this the product must have been maintained properly and not have been modified in anyway.
The act of scootering is an extreme sport and puts the user in danger of serious injury, we recommend that you use the correct protection and keep your scooter well maintained by a suitably qualified technician.