Proto & River Warranty
PROTO Scooters - Wheels
NOTICE: Wheels are considered a “wear” part whose lifespan is determined by the condition of the ground being ridden as well as the level, style and frequency of riding which varies greatly from person to person. Wheels are warranted by the individual wheel NOT by the pair, even if purchased as a pair. Wheels cannot be modified in any way to qualify for warranty which includes painting or stripping the color from the core, drilling or cutting the core, dying the urethane or visibly-intentionally tearing the urethane from the core.
NOT-COVERED: Chips, cracks and small abrasions on or around the riding surface of the urethane are considered normal wear and tear and ARE NOT COVERED under warranty. Flat-Spots are considered user-error from excessive braking and are not covered under warranty.
COVERED: All wheels carry a 90-day urethane warranty if a piece of urethane tears away directly from the core. AKA – “chunking”. Urethane must be physically separated from the core to qualify.
What is a "Dehub"?: A true "Dehub" is when the urethane comes off the core in 1 piece and leaves NO traces of urethane on the core. This means the only thing on the core is bare aluminum with NO urethane stuck on the core.
PROTO Scooters – Handle Bars
All PROTO Scooters handlebars carry a lifetime warranty on welds!
PROTO Scooters – Forks
All PROTO Scooters forks carry a lifetime warranty on welds!
PROTO Scooters – Clamps & SCS
All PROTO Scooters Clamps & SCS carry a lifetime warranty on cracking! Stripping of the threads on the clamp is not covered under warranty. It is considered user error and will not be replaced.
PROTO Scooters – Necks
All PROTO Scooters necks carry a 1-year warranty on cracking!
PROTO Scooters – Decks
All PROTO Scooters decks carry a 90-day warranty on cracking! Brake mounts are NOT covered under this warranty!
PROTO Scooters – Apparel, Accessories, & Other Items
Apparel, accessories, or items not listed above for PROTO Scooters are not covered by a warranty. If you have a specific issue or problem with a PROTO Scooters item that is not listed above, please contact the manufacturer at www.protoscooters.com.
River Wheels Co. - Wheels
NOTICE: Wheels are considered a “wear” part whose lifespan is determined by the condition of the ground being ridden as well as the level, style and frequency of riding which varies greatly from person to person. Wheels are warranted by the individual wheel NOT by the pair, even if purchased as a pair. Wheels cannot be modified in any way to qualify for warranty which includes painting or stripping the color from the core, drilling or cutting the core, dying the urethane or visibly-intentionally tearing the urethane from the core.
NOT-COVERED: Chips, cracks and small abrasions on or around the riding surface of the urethane are considered normal wear and tear and ARE NOT COVERED under warranty. Flat-Spots are considered user-error from excessive braking and are not covered under warranty.
COVERED: All wheels carry a 90-day urethane warranty if a piece of urethane tears away directly from the core. AKA – “chunking”. Urethane must be physically separated from the core to qualify.
What is a "Dehub"?: A true "Dehub" is when the urethane comes off the core in 1 piece and leaves NO traces of urethane on the core. This means the only thing on the core is bare aluminum with NO urethane stuck on the core.
River Wheels Co. – Apparel or Other items
Apparel, accessories, or items not listed above for River Wheel Co. are not covered by a warranty. If you have a specific issue or problem with a River Wheel Co. item that is not listed above, please contact the manufacturer at www.riverwheel.co.
Hella Grip
No warranty is presently provided for Hella Grip items. If you have a specific issue or problem any Hella Grip, please contact the manufacturer at www.hellagrip.co.
NEW: The distributor no longer wants warranty claims handled by retailers. CUSTOMERS MUST COMPLETE THE WARRANTY FORM HERE.